Shipping & Returns
SHIPPING
In-stock:
Items will ship in 1-2 business days
Made to order:
Each piece is handmade to order just for you. Please allow 3–4 weeks for your jewellery to be carefully crafted and shipped from our studio.
This made-to-order process ensures your piece receives the care and attention it deserves.
Please note that customs duties, import taxes, and any additional charges incurred for shipments outside the EU are the responsibility of the recipient. These fees are determined by the destination country’s customs authorities and are entirely beyond our control.
VSJEWELS is not responsible for any stolen, lost or damaged packages.
RETURNS
Because your jewellery is made specifically for you, we do not accept returns or offer refunds once production has begun.
If something doesn’t feel right once your piece arrives, we’re here to help.